Refund policy

*Last updated: June 27, 2026*

**30-Day Return Window**

We want you to love your Mercy Luxe purchase. If you're not completely satisfied, you have 30 days from the date of delivery to request a return.

**Eligibility**

To qualify for a return, items must be:

- Unworn and unused

- In their original condition with all tags attached

- In the original packaging

- Accompanied by proof of purchase

Contact us at hello@mercyluxe.store within 30 days of receiving your order. Once your return request is reviewed and approved, we will provide you with a return shipping label and detailed instructions. Items returned without prior authorization will not be accepted.

**Damages & Defective Items**

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately at hello@mercyluxe.store so we can resolve the issue promptly.

**Non-Returnable Items**

The following items are final sale and cannot be returned:

- Sale or discounted items

- Gift cards

- Custom or personalized orders

**Exchanges**

We recommend returning your original item and placing a new order for the preferred item once your return is approved. This ensures the fastest turnaround.

**European Union Customers**

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason, without justification. Items must meet the same return eligibility conditions listed above.

**Refunds**

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the credit. If 15 business days have passed since your refund was approved and you have not received it, contact us at hello@mercyluxe.store.

*Contact*

📧 hello@mercyluxe.store

🌐 mercyluxe.store